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How can I activate the 3D Secure security service?

You can activate the service through the following methods:
• Using Kapital Bank ATMs;
• In the Birbank mobile app, select the card and go to the "3D Secure" section;
• By calling the 196 Hotline and selecting the appropriate option from the voice menu.


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How can I change the number registered in the 3D Secure service?

To change the number, you can use the following methods:
• Using Kapital Bank ATMs;
• In the Birbank mobile app, select the card and go to the "3D Secure" section;
• By calling the 196 Hotline and selecting the appropriate option from the voice menu.


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How can the 3DS security service be blocked?

The 3DS security service will be blocked if you enter the codes incorrectly three times during a payment.


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How can I reactivate the 3DS security service if it is blocked?

If the 3D Secure service is blocked, you can reactivate it by following these steps:

  1. Go to the "3D Secure" section in the Birbank mobile app after selecting your card.

  2. Call the 196 Hotline and select the appropriate option in the voice menu.

Note: The support staff at the Contact Center can also assist you.


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How can I deactivate 3DS security service?

To deactivate the 3D Secure service:

  1. You can write to Online Chat in the Birbank mobile app.

  2. You can contact the 196 Customer Service Center to deactivate it.

Note: Deactivating the 3D Secure service may cause difficulties with payments.


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