About bank
About Bank
Kapital Bank operates successfully as heir of Saving Bank of Azerbaijan for 150 years. Currently, Kapital Bank is a financial institution with the largest service network in Azerbaijan. Kapital Bank serves more than 5 million individuals and more than 22,000 legal entities. At the same time, Kapital Bank closely participates in a number of state- owned social projects and implements a number of development programs of real sector.
Strategic vision
Our Vision is becoming a financial partner of the first choice for our customers, providing a sustainable future and incorporating leading world trends.
Our mission
Our Mission is to increase the socio-economic welfare of our country through transparent financial partnership in every stage of your life.
Our values
Integrity – is the cornerstone of our business. To us, this represents an unwavering commitment to do the right thing, consistently and unfailingly, even in the absence of oversight. At its essence, this entails ensuring compliance with the laws and regulations of the jurisdictions where we operate. Integrity entails upholding the company's code of conduct steadfastly, even when facing challenges. It mandates prioritizing the company's interests above personal gain. Integrity involves being truthful with colleagues, our customers, partners, and ourselves thereby earning their trust. Our objective is to cultivate honesty, transparency, and clarity in our relations with customers. Across all our endeavors, the Bank consistently communicates the pertinent benefits and risks linked to our products and services.
Quality – outsiders assess us based on the quality of the products or services we offer. The quality of our work is intricately tied to the dedication and professionalism demonstrated by our staff. We cannot ignore this. We consistently adhere to the standards we've established, fulfilling our commitments day and night. We meticulously balance quality with efficiency to attain the best possible outcomes.Hence, we pursue fresh ventures, both as individuals and as an organization, continuously striving to learn and develop ourselves. The cornerstone of our success lies in satisfied customers, who empower us to sustain a profitable business. Our goal is to improve the quality of our relations with customers at all levels of the ecosystem. We want to ensure that both our existing and potential customers continue to choose us every day because they sincerely believe in the best offerings, quality, and long-term partnerships we provide.
Collaboration – We achieve extraordinary results when we function as a unified team across departments, business units, and countries. By collaborating with our customers, partners, and suppliers, we consistently surpass market expectations. The combined impact of these synergies by far exceeds any individual contribution.Collaboration cultivates a healthy work environment and promotes efficiency. It expedites problem-solving and fosters innovation. Cooperation leads to trust and respect. Working collectively as a unified team across the ecosystem for the benefit of customers and stakeholders exemplifies group-level collaboration at its finest. We engage in mutual learning, share best practices, and facilitate interaction with partners, all while considering the interests of every company involved in the ecosystem and the Group.We are committed to contributing to the growth of the country's economy and the development of companies while fostering trust among all parties involved in cooperation.
Entrepreneurial Spirit – the world around us changes constantly, necessitating our frequent engagement with uncertainty. We actively seek for new possibilities and fearlessly embrace serious steps, venturing into territories others may avoid. Our team faces challenges without fear and sees them as opportunities for further growth. We fearlessly embrace responsibility, always willing to go the extra mile and make new efforts. Our staffs treat the company with the same care, dedication, and attention as they would their own business. We consistently assume responsibility and actively seek out new opportunities to enhance the quality of our products and customer experience, while prioritizing the preferences of our customers. We understand the challenges faced by our customers, partners, and colleagues, approaching them as if they were our own personal issues and work diligently towards finding reasonable solutions to address them.
Profitability – We generate returns for our shareholders and contribute to the benefit of society. Indeed, the profits we earn today ensure the sustainability and competitiveness of our business in the future. Our team recognizes that every earned manat carries value, just as every saved manat does. While we pursue short-term business objectives, we remain steadfast in our commitment to our long-term goal: building and sustaining a global business that is sustainable. This guides every strategic decision we make. For us, profitability extends beyond mere financial gains; it involves comprehending a client's overall turnover and profitability and assisting them in effectively managing relevant profitability. At the same time, profitability for us entails delivering solutions and benefits to customers that align with their behavior and the strategic objectives of the ecosystem. We are committed to investing in mutually beneficial relationships with our customers, fostering long-term loyalty as a pathway to profitability.
Strategic goals
- Improving the customer-centric approach and product culture
- Ensuring high stability of the mobile apps
- Maintaining a leading position in the retail banking market, growing reputation and market share
- Building a profitable business through a sustainable business model for the micro segment
- Business development in the SMB customer segment
- Ensuring the integration of financial services with non-financial products in the ecosystem
- Improving the risk and finance function to serve the entire ecosystem
- Developing data-based solutions to create additional value for the customers and the bank
- Nurturing or attracting the best talents
- Maintaining the organizational health at the desired level
Shareholders
81.08% of shares of "Kapital Bank" OJSC belong to "Pasha Holding" LLC, 7.52% of shares belong to "Pasha Sigorta" OJSC, and 11.40% of shares belong to other individuals. The Bank’s share capital is represented by ordinary fully-paid stock with the total amount of 265 849 999.85 AZN. At present, “Kapital Bank” is a financial structure with the biggest service network in the country.
Customer satisfaction strategy
Follow the link to learn about our customer satisfaction strategy.
Members of the Supervisory Board
Education:
Azerbaijan State University of Economics, Faculty of Labor Economics and Sociology
Career:
Deputy Chairman of the Board at Pasha Bank OJSC : 10.2007 - 06.2013
Chairman of the Board at Kapital Bank OJSC : 06.2013 - 05.2023
Chairman of the Supervisory Board of the Bank : 05.2023 - present
Education:
Azerbaijan State Economic University, Faculty of International Economic Relations
Career:
OJSC “Unibank” – Executive Director/Deputy Chairman of the Board : 14.05.2013-01.11.2013
OJSC “Unibank” – Executive Director : 01.11.2013-01.05.2015
Head of the Banking group at “PASHA Holding” LLC : 01.05.2015-17.10.2016
1st Deputy Director at "PASHA Holding" LLC : 17.10.2016-01.01.2020
Chief Executive Director at “PASHA Holding” LLC : 01.01.2020-present
Education:
Baku Institute of Social Management and Politology, Faculty of Political Science
Career:
I Deputy Chairman of the Board at “Kapital Bank” OJSC : 11.06.2013-16.02.2017
Deputy CEO and Business Group Director at “PASHA Holding” LLC : 17.02.2017-present
Education:
Azerbaijan State Economic University, Faculty of International Economic Relations
Career:
Chief Adviser at “PASHA Holding” LLC : 31.03.2009 - present
Education:
Moscow State University named after M. Lomonosov Faculty of Roman-German Philology
Career:
Chief Adviser at “PASHA Holding” LLC : 31.03.2009 - present
Members of the Bank’s Executive Board
Education:
Azerbaijan State Economic University, Faculty of Finance (Bachelor's degree)
Azerbaijan State Economic University, Faculty of Finance (Master's degree)
Doctor of Philosophy (PhD)
Career:
Chairman of the Board at Bank of Baku OJSC : 02.2013 - 05.2015
Deputy Chairman of the Board, Chief Operations Officer of Kapital Bank OJSC : 06.2015 - 02.2017
I Deputy Chairman of the Board at Kapital Bank OJSC : 02.2017 - 05.2023
Chairman of the Board, Chief Executive Officer : 05.2023 - present
Education:
Azerbaijan State Economic University, Faculty of Finance (Bachelor's degree)
Azerbaijan State Economic University, Faculty of Economic regulation (Master's degree)
"London Business School" (Master of Business Administration)
Career:
Director at Kapital Bank OJSC : 04.2014 - 01.2016
Chief Risk Officer of Kapital Bank OJSC : 01.2016 - present
Education:
Azerbaijan State Economic University, Faculty of International Economic Relations (Bachelor's degree)
Khazar University, Faculty of Finance (Master's degree)
Career:
Director at Kapital Bank OJSC : 12.2013 - 01.2016
Chief Financial Officer of Kapital Bank OJSC : 01.2016 - present
Education:
Faculty of International Law of the Baku State University (Master’s degree)
Career:
Head of the Management Division of the Human Resources Department of Bank of Baku OJSC : 04.2012 - 01.2013
Head of the Human Resources Department of Bank of Baku OJSC : 01.2013 - 09.2015
Head of the Human Resources Department of Kapital Bank OJSC : 09.2015 - 01.2023
Head of the Organizational Development Office of Kapital Bank OJSC : 01.2023 - 07.2023
Chief Human Capital and Organizational Development Officer of Kapital Bank OJSC : 07.2023 - till present
Education:
Faculty of International Economic Relations of the Azerbaijan State University of Economics (Bachelor’s degree)
Faculty of Finance and Credit of the Azerbaijan State University of Economics (Master’s degree)
Career:
Head of Department at PASHA Bank OJSC : until 2013
Director at Kapital Bank OJSC : 07.2013 - 05.2018
Chief Corporate Sales Officer at Kapital Bank OJSC : 05.2018 - 11.2019
General Director at Kapital Bank OJSC : 11.2019 - 05.2023
Member of the Management Board of Kapital Bank OJSC, Chief Corporate Sales Officer : 05.2023 - till present
Education:
Western University, Faculty of International Law (Bachelor's degree)
National Aviation Academy, Engineer-economist (Master's degree)
IE Business School (Master's degree)
Career:
Manager of the Operations Department, Chief Operator, Head of the Business Development Division at the Corporate and Commercial Banking Department at PASHA Bank OJSC : 04.2011 – 07.2013
Director of the Compliance Department at Kapital Bank OJSC : 07.2013 – 04.2019
Chief Compliance Administrator at Kapital Bank OJSC : 04.2019 – 11.2019
General Director at Kapital Bank OJSC : 11.2019 – 11.2023
Member of the Management Board, Chief Compliance Officer at Kapital Bank OJSC : 11.2023 – present
Updated: 04.12.2024