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How can I check information about my loan?
  • By logging into the "Personal Cabinet" through the Birbank mobile app;
  • By calling the Contact Center 196 or via Online Chat;
  • By checking the total loan balance through payment terminals.


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What information is required to repay my loan?

CIF code and date of birth.
Note: You can make the payment through the "Personal Cabinet" in the Birbank mobile app (in this case, CIF code and date of birth are not required).


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What should I know about my loan payment date and time?

  • Cash loan payments made by 19:00 are considered paid on the same day;
  • Payments made after 19:00 will be processed the next working day (unless otherwise stated in the agreement or by the bank);
  • If the payment is not made by 19:00, the available balance on the card will be used to pay off the debt;
  • On the payment date of the loan, the amount of the monthly debt will be blocked on the card balance. Only if the payment is made by 19:00, the amount will be released.

Note: During the blocking, the amount is temporarily not shown on the balance.


Bu məlumat Sizin üçün faydalı idi?

How can I make my loan payment?

  • You can make your payment through the "Personal Cabinet" in the Birbank mobile app.
  • You can make a payment via Birbank, Emanat, and MilliÖn payment terminals by entering your CIF code and date of birth.

Note: In the Birbank mobile app, you can also make the payment by entering your CIF code and date of birth.


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